Call Tracking and Recording - Compatible Devices?

Modified on Fri, 20 Oct 2023 at 02:26 PM

CRATIO's Call Tracking app seamlessly syncs call recordings. It's compatible with Android phones that support call recording by default.

After each call, CRATIO automatically accesses the recording folder on your device to sync the files.

However, please note that some phones lack built-in call recording, and on certain devices, the recording folder may not be accessible to other apps (e.g., some MI and Realme phones). In such cases, we won't be able to sync the recordings.

We've compiled a list of supported devices for your reference.

Brand	Model	Path
Samsung	F23 5G	Internal Storage - Call Recordings
Samsung	M33	Internal Storage - Call Recordings
Samsung	A Series	Internal Storage - Call Recordings
Samsung	J Series	Internal Storage - Call Recordings
Samsung	F12	Internal Storage - Call Recordings

MI	Y Series	Internal Storage - MIUI - Sound recorder - Calls_rec

VIVO	V Series	Internal Storage - Call Recordings
VIVO	Y2 Series	Internal Storage - Music - Call Recordings

Realme	Y Series	Internal Storage - Recordings - Call Recordings
Realme	Realme NArzo10A	Internal Storage - Recordings - Call Recordings

Redmi	Note 9	Internal Storage - MIUI - Sound recorder - Calls_rec
Redmi	9A	Internal Storage - MIUI - Sound recorder - Calls_rec
Redmi	8A	Internal Storage - MIUI - Sound recorder - Calls_rec

Oppo	A15s	Internal Storage - Music - Call Recordings

IQOO	Z3	Internal Storage - Recordings - Call Recordings

Note:

If you believe your phone supports call recording and the files are accessible through the file manager but CRATIO isn't syncing them, please reach out to our support team at support@cratio.com. Provide your device details and the recording path, and we'll assist you promptly.