Sender domain verification will help you to improve your email reputation. If you verified both email address & domain, then your emails will get a high chance of delivering in the     customer's inbox instead of Junk/Spam folders.

Following records to be updated in your DNS settings & to be verified.

SPF Record

Hostname : @  

Type : TXT 

Value : v=spf1 a mx ~all

DKIM Record

Host Name : api._domainkey 

Type : TXT 

Value : 


Now, let us demonstrate adding & verifying the records in Amazon Route 53. No Worries! We will keep extending this guidance for other service providers also ongoing.

Configuration in GoDaddy

  1. Open your GoDaddy console & click “Domains”

  2. Click "My Domains" 

  3. Click “Manage DNS"

  1. Go to DNS Zone File & Click Add

  1. Select TXT from the Type drop down

  2. Paste the "Host" value

  3. Paste the "TXT Value"

  1. Click “Save”

Repeat the steps 5,6,7,8 to add DKIM records.



Check to see if there are any other SPF records in your domain's DNS. There can only be one SPF record per domain, so if there is an existing record just add "" to that record.

Make sure you remove the quotes.

For example, if your domain already has the record: v=spf1 a mx ~all then you would just add: The final record would look like this: v=spf1 a mx ~all


Sometimes '@' needs to be replaced with something else specific to your hosting. Check with your hosting provider to see if a special entry is needed in the Host/Name field if there is one. There are MANY different DNS editors and the set up can be different for each.

Verify in Cratio MAS

Once added, we have to give the request to verify from our application. Follow the steps.

  1. Click “User Icon” which is in the right top corner of the application.

  2. Select “Settings” from the list

  3. Click “Email Settings”

  1. Click “Verify” in the “Domain Status”


  1. Click “Verify” button


The DNS records may take some time to reflect there. It's purely up to the domain service provider. If the settings reflected in the server, then the "Domain Status" will be changed into "Verified" here. 

If you have a problem while verifying the domain, even after the above steps, contact our support.